FAQ
Paws & Whiskers Co. – Frequently Asked Questions
1. Are all of your products really made in the USA?
Yes. Every single product sold by Paws & Whiskers Co. is made by American manufacturers or artisans. We partner with small businesses and established U.S. brands that uphold strict quality and safety standards. This ensures your purchase not only supports local jobs and communities but also meets the higher regulatory standards for materials and manufacturing found in the United States.
2. How do I know if a product is safe for my pet?
We only select products made from non-toxic, pet-safe materials. We also review each item for design safety, durability, and suitability for specific pet sizes and activity levels. However, no product is indestructible, so we always recommend supervising your pet during use, inspecting items regularly for damage, and following the safety guidelines listed on our product pages.
3. Do you offer international shipping?
Yes, we ship select products worldwide. International delivery times vary depending on the destination but typically range from 7–21 business days. Please note that customs duties, taxes, and fees are the responsibility of the customer. For the fastest, smoothest experience, we recommend checking your country’s import policies for pet-related goods before ordering.
4. Can I return an item if my pet doesn’t like it?
In most cases, yes—provided the item is unused, in its original packaging, and returned within 14 days of delivery. For hygiene and safety reasons, we cannot accept returns on opened edible products like treats or food. If your pet has an allergy-related reaction, contact us immediately; we’ll work with you to find a safe replacement or process a return according to our Allergies Policy.
5. Do your toys work for aggressive chewers?
We do carry products that are marketed as extra-durable or designed for power chewers. These items use reinforced stitching, thicker fabrics, or ultra-tough rubber. However, even the strongest toys have limits, and no product can withstand every pet’s chewing style indefinitely. If your pet is an aggressive chewer, choose items labeled “Heavy Duty” and supervise closely during play.
6. How do your subscriptions work?
Our subscription program allows you to set up recurring deliveries of your favorite products at your preferred interval (e.g., every 2, 4, or 8 weeks). You can manage your subscription through your account—changing products, updating payment information, pausing, or canceling anytime. Subscribers enjoy exclusive discounts, priority access to new items, and the convenience of never running out of pet essentials.
7. What if my order arrives damaged or incomplete?
If your package arrives damaged or missing items, contact our support team within 48 hours of delivery. Please provide your order number and photos of the damaged product or packaging. We will either send a replacement, ship the missing item, or issue a refund—whichever you prefer—at no additional cost.
8. Do you sell gift cards, and how do they work?
Yes, we offer digital gift cards in multiple denominations. You can send them directly to a recipient’s email address or to yourself for printing. Gift cards never expire, carry no additional fees, and can be used toward any product on our site, including sale and subscription items. They are a great choice for pet lovers who want to pick exactly what they need.
9. My pet has allergies—how do I shop safely?
Our product listings include detailed material and ingredient information whenever possible. We also identify common allergens in product descriptions. If your pet has specific sensitivities, we recommend reaching out to us before ordering so we can confirm whether a product is suitable. When introducing a new treat or accessory, start with small use and monitor your pet closely for any signs of reaction.
10. How quickly will my order ship, and how long will it take to arrive?
Orders are typically processed within 1–2 business days. Standard shipping within the U.S. takes 3–7 business days, while expedited options are available for delivery within 1–3 business days. International shipping generally takes 7–21 business days depending on location and customs clearance times. Once shipped, you’ll receive a tracking number so you can monitor your order in real time.
